TERMS OF SERVICE

 

AGREEMENT

The use of this website is subject to the conditions laid down below, be it for historical, scientific or educational purposes or the ordering of products. This means that when you visit or shop at Rainbow Bridge you are agreeing to these conditions. Please make sure you read them carefully.

INFORMATION
Information provided by Rainbow Bridge, via this website, or by its employees by phone, e-mail or another form of transmission, including any links to or from this site, is purely for historical, scientific, and educational purposes and should never be interpreted as a recommendation for a specific use of our products. We can accept no responsibility or liability for the information provided. The use, application, marketing, and reselling of our products is solely at the customer's decision and responsibility.

AGE
To place an order the customer must be 18 years of age or older. Every order is therefore considered to be submitted in compliance with this condition.

SHIPPING
We are a small family-operated business in New Mexico and we will ship all orders within 3-5 business days. We offer USPS and UPS economy and expedited shipping options which will get your order to you between 2 and 7 business days. 

INTERNATIONAL ORDERS

We currently offer multiple options for international shipping using USPS, UPS and DHL. 

REFUND POLICY

Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. These goods are exempt from being returned: kuripes that have been used, hapéh that has been used, oils that have been open. To complete your return, we just require your order number.

REFUND PROCESSING
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. To return your product, package well, and mail your product to Rainbow Bridge, 11 Coyote Springs, Santa Fe, New Mexico, 87508. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

SALE ITEMS
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.